Support Training

## The problem Support staff face angry customers, billing disputes, and escalations. Training them without exposing real customers to junior staff is hard. ## How Decibl helps Decibl simulates the angry customer — complete with frustration, interruptions, and unreasonable demands. Staff practice de-escalation until it's instinct. ## What gets scored - **Empathy** — did they acknowledge the customer's frustration? - **Clarity** — did they explain the resolution clearly? - **Resolution** — did they solve the actual problem? [Try the Agent →](/demo)